Nothosaur Notice

Nothosaur Notices & Where to Find Nothosaur

Dear Nothosaur customers,

We have recently become aware of some unknown brands that are using package bags that look like our brand bags, and this is causing confusion and concern among our customers.

We want to reassure you that our toys are only available through our official purchase channels (Please check the link below). If you come across any brand that claim to be our products but are not available through these channels, we strongly advise against purchasing them. These products could be of inferior quality, and we cannot vouch for their safety, authenticity, or durability.

If you have any concerns or questions about our toys or purchasing channels, please don't hesitate to reach out to us. We would be happy to answer any questions you may have and provide you with the information you need to make an informed purchase.

Thank you.

Frequently Asked Questions

Q: Why are the products different across platforms?
A: The platforms listed are either officially operated by the Nothosaur team or authorized partners. However, product offerings may differ because each platform has its own audience and preferences. For example, on TikTok we mainly feature our more playful series tailored to that community.

Q: Why do prices vary across platforms?
A: Each platform applies its own service fees, handling charges, and commissions, which are collected by the platform. In addition, shipping costs, tax rates, and currency exchange rates differ from country to country. While we strive to keep prices consistent, some variations may occur.

Q: Why are certain color scheme not available on Amazon or other platforms?
A: Nothosaur accepts customizations in both color and firmness, and each customization is made to order. This highly personalized service may not be supported by all platforms due to their policies. Furthermore, some colors are exclusive to our official website.
Also, certain colors are tied to specific seasonal events - such as Sakura Pink, available exclusively during the cherry blossom season.

Q: Who should I contact if I have an after-sales issue?
A: If your purchase was made through a shopping platform or website, we recommend contacting that shopping platform first. You are also very welcome to reach out to us directly here via chat or email (support@nothosaur-toys.com). we will do our best to assist you as quickly as possible once we receive your request.