Shipping&Tracking

We ship to:

Europe:
Denmark, Armenia, Bulgaria, Croatia, Iceland, Hungary, Luxembourg, Serbia, Cyprus, Austria, Andorra, Greece, Germany, Italy, Latvia, Czechia, Moldova, Monaco, Slovakia, Slovenia, Greenland, Vatican City, Belgium, France, Poland, Ireland, Estonia, Sweden, Switzerland, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Malta, Ukraine, Belarus.

International:
China, Cambodia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Israel, Russia, Colombia, New Zealand, Canada, Mexico, Japan, South Korea, Hong Kong SAR, Macao SAR, Taiwan, Australia, Peru, United States.

Shipping with customs assistance:

India, Indonesia, Kazakhstan, Bolivia, Norway, Argentina, Brazil, Chile, Morocco, South Africa, and Costa Rica. Recipients may be asked to provide information or assist with local customs clearance.

Areas that cannot be delivered:

Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Iraq, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Montserrat, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Qatar, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

※ If you would like to order from one of the locations listed above, please contact our customer service team before placing your order. We’ll be happy to check whether any alternative shipping options may be available.

Live in the EU and worried about import charges?

No worries—we’ve got you covered. For most eligible EU destinations, we use a DDP (Delivered Duty Paid) shipping service. Applicable import VAT, customs duties, and standard clearance charges are prepaid by Nothosaur, so the amount shown at checkout is normally all you need to pay. We’ll take care of the rest.

Customs authorities or local carriers may occasionally contact you to confirm your identity, address, or other information needed for clearance. This is a normal part of the customs process, and responding promptly can help keep your delivery moving smoothly.

Prefer UPS or DHL? Simply contact our customer service team before placing your order, and we’ll be happy to help arrange it for your EU delivery. As these carriers are available by request and fall outside our standard duty-paid service, import taxes or related charges may apply upon arrival.

※ For shipping to French Guiana, French Polynesia, Georgia, Guadeloupe, Martinique, New Caledonia, or Réunion, please contact us before placing your order.

Shipping & Tracking

Shipping costs vary depending on your destination and order details. Add your items to the cart and enter your shipping address at checkout to view the available shipping options and final shipping cost before placing your order.

Most orders are prepared and dispatched within 7-10 business days. Custom orders may require a little extra processing time.

Once your order has shipped, tracking updates usually appear within 24–72 hours. You can track your shipment through 17TRACK.

If your tracking has not updated after 72 hours, please contact us and we’ll be happy to help.

Returns

Because our products are intimate and often made to order, we’re unable to accept returns or exchanges for a change of mind, sizing, color, or model selection.

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and include photos or videos of the issue. We’ll work with you to find a suitable solution.

For full details, please see our Terms of Sale.