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Continue shoppingFrequently Asked Questions about Shipping
For more information, please check frequently asked questions, or contact us via chat or email: support@nothosaur-toys.com
Do you ship worldwide?
Yes, we send products to most parts of the world, so there’s no single postage price. If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!
We’ve also listed some countries we can deliver to along with relevant details. You can also click on our Shipping & Tracking page for more information.
Where you ship item from?
Customized toys will be shipped from China.
Some signature color toys will be shipped from overseas warehouses.
Our warehouses are located in Japan, Germany, and the United States.
What is the shipping time?
Your order may take between 7-10 business days to prepare before it ships.
Note: Custom orders may take slightly longer than this to process.
Do I need to bear any import duties or taxes?
Yes, the customer is responsible for any Value Added Tax (VAT), import duties, or other charges imposed by your country or jurisdiction. The customer is obligated to pay any taxes and fees that may apply to imported goods, which naturally vary by country and jurisdiction.
If you refuse to pay these fees, your package may be returned to us. We do not accept refunds after an order has been shipped, unless the product is defective. Be aware that if your package is returned to us because you refuse to pay any associated taxes or fees, you will not receive a refund, and your items will be destroyed.
Where is tracking information and how long until it arrives?
If the package ship from overseas warehouse, your order will take approximately 4-7 business days to arrive after it is shipped.
This is only an estimate of transit time if there are no delays, and actual shipping times may vary.
If the package ship from China, your order should arrive 10-15 business days after being shipped (if there are no delays).
We ask that customers please allow up to 60 business days on all international orders.
After your shipped, tracking information will usually be updated in 24-72 hours.
You could check it on this website: https://www.17track.net/
If you still cannot check your tracking information, then contact us and we will assist you.
Please note: Tracking information is typically updated daily. However, there may be a few days' delays in updates while the package is in international transport (from the international logistics to local logistics). Please be aware of this when placing your order!
International logistics providers that we commonly utilize are YunExpress. Upon the package’s arrival in the destination country, it is handed over to local delivery agents for proper distribution.
As we offer a flat rate shipping option, we do incur some losses on shipping costs. We reserve the right to choose the most cost-effective shipping method, while also taking into account the timeliness and stability of the carriers. We retain the right to select shipping carriers at any time.
*If you’d like to request a specific or choose other shipping method (e.g., UPS), please contact us via email.
Email: support@nothosaur-toys.com
Is the packaging discreet?
We understand the importance of discretion, and we take every effort to protect your privacy.
Your order will typically arrive in a simple brown box. The shipping label usually only shows the delivery address and tracking number.
Please note that local carriers in different countries may format their labels slightly differently, but in most cases, there is no mention of toys or the contents of the package.


