Shipping
Do you ship worldwide?
Yes, We send products all over the world,
so there’s no single postage price – If you’d like to know what delivery will cost,
add your order to the cart and enter your shipping information on the checkout page.
We’ll show you how much it will cost to ship before you place your order!
Where you ship item from?
Customized toys will be shipped from China.
Some signature color toys will be shipped from overseas warehouses.
Our warehouses are located in Japan, Germany, and the United States.
What is the shipping time?
Your order may take between 2-4 days to manufacture before it ships.
Note: Custom orders may take slightly longer than this to process.
Where is tracking information and how long until it arrives?
If the package ship from overseas warehouse, your order will take approximately 3-7 days to arrive after it is shipped.
This is only an estimate of transit time if there are no delays, and actual shipping times may vary.
If the package ship from China, your order should arrive 10-15 days after being shipped (if there are no delays).
We ask that customers please allow up to 60 days on all international orders.
After your shipped, tracking information will usually be updated in 24-72 hours.
You could check it on this website: https://www.17track.net/zh-cn
If you still cannot check your tracking information, then contact us and we will assist you.
Please note: Tracking information is updated at the end of each day, so it may not be possible to track your order for up to 24 hours.
Is the packaging discreet?
We understand the need for discretion in our shipments and we make every effort to make sure your privacy is protected.
Your order will arrive in a simple brown box.
There is no mention of Toys on the outside of the box.
Ordering, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What payment terms you can accept?
We can accept Paypal, VISA, and Mastercard.
I place an order and now I want to cancel it. What do I do?
If you have placed an order and want to cancel it, you must notify us immediately.
Because we make each order purely by hand.
If your order has not been customized, we can cancel it.
Once your order has been customized, we will not be able to cancel your order for you.
If your product has shipped, we cannot provide a refund.
Once your order leaves our manufactory and is in transit, you cannot cancel your order.
I just place an order and now I want to change to other toys. What do I do?
In this case, you must notify us immediately.
If your order has already been customized, we will not be able to change for you.
If not, we will suggest you cancel the origin order, and place a new order.
What if my address is wrong?
If your order has not been shipped, we can change the shipping address for you directly.
If your order has shipped, we recommend that you wait for the package to arrive at the destination post office and contact the post office to change the delivery address.
We will also follow up the tracking information for you.
Do you accept returns and refunds?
We Don't allow returns or exchanges due to the nature of the product.
But if you have any questions about our toys, feel free to reach out before purchasing and we can get you more pictures.
The color of the toy may exhibit slight variations from the product photos as each pour is unique. Please keep in mind that these items are handmade, and there may be slight differences from one toy to another.
If you discover any defects in the product, please contact us within 72 hours of receiving the toy and provide us with pictures or videos showcasing the issue. We will work to find a suitable solution for you.
One of the most common mistakes that customers make is placing an order for a toy that is unsuitable size.
We do not accept returns on orders where the customer has misjudged the size of toy; please pay close attention to the specifications of the toy when your are ordering.
Specifications for each toy are listed in each toy’s product page.
If you have any questions, please contact us prior to placing your order.
Just received my toys and there is a problem. What can I do?
Please notify us of any issues with your order within 72 hours of receiving it.
Additionally, kindly provide a picture or video illustrating the problem, and we will investigate to determine an appropriate solution for you.
How to custom color for toys?
The Toys usually can be custom Solid color、Marble color and Fade color. etc
Due to the different Characteristics of the toys, the style of customization could vary.
You could check the specify custom style and color card on the product page.
For more information: Please check here.
Got any questions? Contact us.
How to custom firmness for toys?
They come in three varieties of firmness: soft, medium, and hard.
Choosing one of these options means that the entire toy will be custom in a single firmness.
We ship MEDIUM firmness by default. If you want to choose another hardness, please note when place your order.
Others
What types of lube should I use with these?
Since the toys themselves are made of silicone, we would recommend using with water-based lubricants. We don’t recommend a specific brand because everyone is different and what we may prefer others may not.
How to contact us?
If you have any question, please feel free to contact us via Email (support@nothosaurtoys.com).
You can also contact our customer service team via Twitter (@NothosaurToys).
We will get back to you within 48 business hours (business hours do not include weekends or holidays).
Thank you in advance for your patience.
Get in touch
Have questions about your order, or a general enquiry?