Yes, we send products to most parts of the world, so there’s no single postage price. If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

We’ve also listed some countries we can deliver to along with relevant details. You can also click on our Shipping & Tracking page for more information.

Customized toys are shipped directly from our workshop in China.
Most signature color toys are shipped from our overseas warehouses located in Japan, Germany, and the United States.

Your order may take between 7-10 business days to prepare before it ships.
Note: Custom orders may take slightly longer than this to process.

Yes, the customer is responsible for any Value Added Tax (VAT), import duties, or other charges imposed by your country or jurisdiction. The customer is obligated to pay any taxes and fees that may apply to imported goods, which naturally vary by country and jurisdiction.

If you refuse to pay these fees, your package may be returned to us. We do not accept refunds after an order has been shipped, unless the product is defective. Be aware that if your package is returned to us because you refuse to pay any associated taxes or fees, you will not receive a refund, and your items will be destroyed.

If the package ship from overseas warehouse, your order will take approximately 4-7 business days to arrive after it is shipped.
This is only an estimate of transit time if there are no delays, and actual shipping times may vary.

If the package ship from China, your order should arrive 10-15 business days after being shipped (if there are no delays).
We ask that customers please allow up to 60 business days on all international orders.

After your shipped, tracking information will usually be updated in 24-72 hours.
You could check it on this website: https://www.17track.net/
If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is typically updated daily. However, there may be a few days' delays in updates while the package is in international transport (from the international logistics to local logistics). Please be aware of this when placing your order!

International logistics providers that we commonly utilize are YunExpress. Upon the package’s arrival in the destination country, it is handed over to local delivery agents for proper distribution.

As we offer a flat rate shipping option, we do incur some losses on shipping costs. We reserve the right to choose the most cost-effective shipping method, while also taking into account the timeliness and stability of the carriers. We retain the right to select shipping carriers at any time.

*If you’d like to request a specific or choose other shipping method (e.g., UPS), please contact us via email.

Email: support@nothosaur.com

We understand the importance of discretion, and we take every effort to protect your privacy.
Your order will typically arrive in a simple brown box. The shipping label usually only shows the delivery address and tracking number.
Please note that local carriers in different countries may format their labels slightly differently, but in most cases, there is no mention of toys or the contents of the package.

We can accept Paypal, VISA, and Mastercard, Apple Pay, Google Pay, UnionPay, Maestro, Diners Club, Klarna, etc.

If you have placed an order and wish to cancel it, you must notify us immediately. You must send an email to support@nothosaur.com.

Since each of our toys, especially Custom Made ones, is handmade according to the order, it is almost impossible for us to resale your toy after it has been made. Canceled orders that have been completed but not yet shipped, we will charge a 20% production and restocking fee.

Please contact us immediately when you decide to cancel your order. If your order has not yet begun production, we can cancel it.

If your product has been shipped, we cannot provide a refund.
Once your order leaves our workshop and is in transit, it cannot be canceled.

In this case, you must notify us immediately. You must send an email to support@nothosaur.com or contact us via Online chat.
If your order has already been customized, we will not be able to change for you.

If your order has not yet been shipped, we can directly update the delivery address for you. In that case, you must notify us immediately（24 hours）, or you can also send an email to support@nothosaur.com

If your order has already been shipped, we recommend contacting the local carrier immediately after the package arrives in the destination country to update the delivery address.

Once the package has been dispatched, it is in transit, and we are unable to modify the address as it is beyond our control. Therefore, please be aware that we do not offer reshipments or refunds for packages that cannot be delivered due to an incorrect address.

If your package is marked as delivered but you haven't received it, we recommend taking the following steps:

1. Contact the Carrier: First, reach out to the shipping carrier to verify the delivery status. Sometimes packages are marked as delivered prematurely, or they may have been left in a secure location like a porch or a neighbor's house. Ask the carrier for any additional details they can provide.

2. Check with Neighbors: If you live in an apartment building or a shared space, it's possible the package was delivered to a nearby address by mistake. Ask the carrier ang checking with your neighbors could help locate the package. (We’ve had customers in the past who found their parcels this way.)

3. Obtain Proof of Loss: If the package is confirmed lost, request a written proof of loss from the carrier. This document will be important for any further steps.

4. Contact Us: Once you have verified the loss with the carrier and obtained the necessary proof, please contact our customer service team with the details. We will work with you to resolve the issue, whether it involves sending a replacement or other solution.

5. If my package is lost or stolen? While this is extremely rare, there is a possibility that your package could be lost or stolen during transit. We strongly encourage all customers to provide a secure location for delivery. If your address is not secure, or if you live in an apartment or a place where multiple people may have access to your package, we recommend upgrading to UPS and selecting a UPS pickup point for delivery. If you need assistance with this option, feel free to contact us for more information.

Please note that we do not provide shipping insurance for any orders.

Unfortunately, we do not cover replacements for items lost due to theft. Please ensure your delivery location is safe and reliable.

We understand how frustrating this situation can be, and we're here to help ensure that your issue is resolved as quickly and smoothly as possible.

We Don't allow returns or exchanges due to the nature of the product.
But if you have any questions about our toys, feel free to reach out before purchasing and we can get you more pictures.
The color of the toy may exhibit slight variations from the product photos as each pour is unique. Please keep in mind that these items are handmade, and there may be slight differences from one toy to another.

If you discover any defects in the product, please contact us within 72 hours of receiving the toy and provide us with pictures or videos showcasing the issue. We will work to find a suitable solution for you.

One of the most common mistakes that customers make is placing an order for a toy that is unsuitable size.
We do not accept returns on orders where the customer has misjudged the size of toy; please pay close attention to the specifications of the toy when your are ordering.
Specifications for each toy are listed in each toy’s product page.
If you have any questions, please contact us prior to placing your order.

Learn more about our Terms of Sale here.

Any issues with an order must be reported to us within 3 days of the delivery date. Please provide pictures or videos illustrating the problem. For sizing issues, include the total length and weight measurements. We will initiate an investigation upon receiving your email and respond within 48 hours. Any issues must be reported within 3 days, otherwise, we may not be able to honor requests for replacements, missing items, etc.

We do not accept returns for exchanges for alternate products or refunds. For product defects or order discrepancies, please contact us at support@nothosaur.com.

Normally, only one discount code can be applied per order and codes cannot be stacked. The only exception is during special promotions, when additional discounts may be available. Stay tuned to our updates to learn more about upcoming events.

Most Nothosaur toys offer customization options.

Available customization options depend on each product model and will be displayed directly on the product page.

You can customize your toy with different color designs, firmness options, and compatible base options where available.

Depending on the product model, Nothosaur offers different customization options, including:

• Color customization – choose from available colors and color design styles
  
• Firmness options – select the firmness level that best suits your preference
  
• Base options – choose available compatible base options for selected models
  

Please check the product page for the exact options available for each toy.

Nothosaur offers a wide range of color customization options to help you create a unique design.

Available color options include:

• 28 standard colors
• Pearlescent colors
• Glow-in-the-dark colors
• Heat-reactive colors

Depending on the product model, you can choose from different color design styles, including:

• Solid Color
• Marble Color
• Fade Color
• Covered Color
• Split Color

Available colors, effects, and design styles vary depending on the product. Please check the product page for the available customization options.

Selected Nothosaur toys allow you to choose your preferred firmness level.

Available firmness options include:

• Soft
• Medium
• Firm

You can select the firmness option directly on the product page.

If no firmness option is selected, the default firmness shown on the product page will be used.

Nothosaur offers different firmness options on selected products, including Soft, Medium, and Firm.

Available firmness options depend on the product model and will be shown on the product page.

The best firmness depends on your personal preference and intended use.

For a detailed explanation of each firmness level, please check our Firmness Guide.

Most Nothosaur toys come with a Suction Cup Base by default.

Some models also offer Vac-U-Lock compatible options, allowing you to use your toy with compatible mounts or machines.

Available base options depend on the specific product model and will be displayed on the product page.

For more details about base compatibility, please check our Base Guide.

Selected Nothosaur toys are compatible with Cumtube accessories.

You can visit our Cumtube Collection to find compatible products.

Your order will be produced according to the customization options and information provided when placing the order.

If any part of your request is unclear or we cannot understand your customization details, our team will contact you for confirmation.

If you have any concerns about your design before ordering, please feel free to contact us.

Yes. Slight color variations are expected with handmade silicone products.

These natural variations are part of what makes each Nothosaur unique.

If production has not started, please contact us as soon as possible and we will check whether changes can be made.

Once production begins, customization changes may not be possible because your toy is being made specifically for your order.

Each of our toys is handcrafted, and because the silicone is in a liquid state before it cures, even toys with the same custom color scheme will have slight variations. No two toys are 100% identical. You may notice color variations or slight marks on your toy that aren't present on others. This can be due to minor differences in our molds we use, which can affect the texture and colour effects of the toys.

Our colors are mixed by hand in batches. Once a batch is runs out, we mix a new one, which will be similar to the last batch but never identical.

Our molds can slightly expand or contract over time or wear out over time, and we periodically update our molds, which may result in slightly different sizes between different batches of toys. These differences are usually negligible. The dimensions provided on each product page are for reference only, and the actual size of the toys may vary by 5mm.

About "Available Now" toys. Toy colors might differ slightly from product images. For various reasons, toys may also have small marks, color variations, or other features not shown in the product photos. Any significant defects will be noted on the product page, so please keep in mind before ordering.

Please remember that these are handcrafted items, and slight differences between each toy are to be expected!! Thank you!

Since the toys themselves are made of silicone, we would recommend using with water-based lubricants. We don’t recommend a specific brand because everyone is different and what we may prefer others may not.

You can shop directly from our official websites (nothosaur.com, nothosaur.de, nothosaur.jp, nothosaur.co.kr). Our products are also available on Amazon, Ozom, and Tiktok. You can find more details and links here.

If you have any question, please feel free to contact us via Email (support@nothosaur.com).
You can also contact our customer service team via Twitter (@NothosaurToys).
We will get back to you within 48 business hours (business hours do not include weekends or holidays).
Thank you in advance for your patience.