Product FAQ
Can I send a photo for customization?
Yes. We can use your photo as a reference, but please understand that we may not be able to replicate it exactly. Please contact us before placing your order so we can confirm what’s possible.
When will my order ship?
Most orders are prepared and dispatched within 4–7 business days. If your order hasn’t shipped after 7 business days, please contact us and we’ll be happy to check the status for you.
How long does delivery take?
US / UK / EU: 8–15 business days after dispatch
Canada / Australia / New Zealand: 10–20 business days
Other destinations: 15–30 business days
Will I receive a tracking number?
Yes. We’ll email your tracking details once your order ships. For USPS deliveries, it’s normal for tracking to remain unchanged until the package reaches a USPS facility in the US.
Will I need to pay customs duties or taxes?
For our standard shipping service, applicable import taxes are included for orders to the US, Canada, UK, EU, and Australia. For other destinations, local customs duties or taxes may apply.
Can I ship to a pickup point or parcel locker?
Yes. Please make sure the pickup point can accept parcels from all shipping carriers to avoid delivery issues. If you’re unsure about the address, contact our customer service team and we’ll be happy to help check it.
I need to change my address, color, or firmness. What should I do?
Please contact us as soon as possible before your order ships. If the change is still possible, we’ll be happy to update it for you.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and installment options such as Klarna or Afterpay where available. Available payment methods will be shown at checkout.
Is the packaging discreet?
Yes. Your order will arrive in a plain brown box with no Nothosaur branding or product information on the outside.
Do you accept returns or refunds?
Because our products are intimate and often made to order, we’re unable to accept returns or refunds due to a change of mind or an incorrect size, color, or model selection.
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and we’ll be happy to help.
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