We don't allow returns or exchanges due to the nature of the product. But if you have any questions about our toys, feel free to reach out before purchasing and we can get you more pictures. Toys may vary from the product photos slightly since no two pours are exactly alike. Please remember, these are handmade items and can vary slightly from one toy to the next.
※ If you discover any defects in the product, please contact us within 72 hours of receiving the toy and provide us with pictures or videos showcasing the issue. We will work to find a suitable solution for you.
One of the most common mistakes that customers make is placing an order for a toy that is unsuitable in size. We do not accept returns on orders where the customer has misjudged the size of the toy; please pay close attention to the specifications of the toy when you are ordering. Specifications for each toy are listed on each toy’s product page. If you have any questions, please contact us prior to placing your order.