TEWI

Can I send a photo for customization?

Yes. We can use your photo as a reference, but please understand that we may not be able to replicate it exactly. Please contact us before placing your order so we can confirm what’s possible.

When will my order ship?

Most orders are prepared and dispatched within 7–10 business days. If your order hasn’t shipped after 10 business days, please contact us and we’ll be happy to check the status for you.

How long does delivery take?

US / UK / EU: 8–15 business days after dispatch
Canada / Australia / New Zealand: 10–20 business days
Other destinations: 15–30 business days

Will I receive a tracking number?

Yes. We’ll email your tracking details once your order ships. For USPS deliveries, it’s normal for tracking to remain unchanged until the package reaches a USPS facility in the US.

Will I need to pay customs duties or taxes?

For our standard shipping service, applicable import taxes are included for orders to the US, Canada, UK, EU, and Australia. For other destinations, local customs duties or taxes may apply. If we need any information from you during customs clearance, we’ll contact you by email.

Can I ship to a pickup point or parcel locker?

Yes. Please make sure the pickup point can accept parcels from all shipping carriers to avoid delivery issues. If you’re unsure about the address, contact our customer service team and we’ll be happy to help check it.

I need to change my address, color, or firmness. What should I do?

Please contact us as soon as possible before your order ships. If the change is still possible, we’ll be happy to update it for you.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, Apple Pay, Google Pay, UnionPay, Maestro, Diners Club, Klarna, and more. Available payment methods may vary by location and will be shown at checkout.

Is the packaging discreet?

Yes. Your order will arrive in a plain brown box with no Nothosaur branding or product information on the outside.

Do you accept returns or refunds?

Because our products are intimate and often made to order, we’re unable to accept returns or refunds due to a change of mind or an incorrect size, color, or model selection.

If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery and we’ll be happy to help.

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Welcome to the Nothosaur Buying Guide. To ensure a smooth customisation experience, and receive the unique toy that you desire, please read this section carefully before making your purchase.

1. Selecting a size:

Our toys are made from high-quality platinum silicone, which is softer and stretchier than other materials on the market. However, this doesn't mean you should hastily choose a large size. If you're a beginner, we recommend starting with smaller sizes and working your way up to larger ones. By default, we offer three or more sizes for each toy so that you can find the perfect fit.

Fantasy toys come with unique shapes and textures, so it's crucial to choose a dildo that meets your specific needs or desires. We design our toys thematically, such as tentacles and aliens, catering to diverse kinks and fetishes. Explore to your heart's content at Nothosaur!

2. Choosing a color scheme:

Our toys can be customized in many ways to meet the needs of our customers but, due to the different characteristics of each toy, the style of customization could vary. Please check the custom color options on each product page. 

🎨 Here is the Customization Process, please read it before ordering. (Customization Process)

For more color effects, please check this: Color Effects Guide

3. Selecting a firmness:

We offer three varieties of firmness; Soft, Medium, and Hard. Our toys will be produced in the firmness type that you select. By default, our toys are produced in our Medium firmness option. Some of our toys do not support firmness customization so please be sure to check the options and alerts on the product page.

For safety reasons, we recommend choosing soft or medium firmness for deep training toys.

When selecting firmness, please consider the following points:

1. Size: Regardless of firmness selection, smaller toys will generally feel softer when compared to larger ones in the same firmness option. Additionally, toys with a thicker shaft usually feel harder than thinner toys.
2. Stability: Some of our toys, especially those which are top-heavy or have slender shafts, may not stand completely upright, regardless of firmness (e.g. Alla and AbyssII, Conola and Goblin). Generally, we recommend using the medium or hard options for larger toys to provide the perfect balance of flexibility and stability.
3. Shape: Due to differences in toy shapes, the perception of firmness may vary. The data provided is for reference only.

Finally, the firmness option which is best for you is very much personal preference. While our Customer Service team cannot recommend a specific firmness for you, please feel free to reach out with any general questions about our firmness options!

4. Choosing accessories:

Most of our toys come with suction cups that can securely connect to smooth, flat surfaces, providing great stability for riding. In those cases, the suction cup is included at no extra cost. However, if you want your toy to be compatible with sex machines, you may wish to change this option to a Vac-U-Lock adapter instead.

Please keep the following in mind:

1. Size: The Vac-U-Lock adapter has a standardised diameter, so we won't be able to add the adapter to our smallest models.
2. Performance: Some of our models have a weaker suction cup than others due to the shape and design of the toy (e.g Graemen or Mephisto).
3. Cumtubes: We are unable to add the Vac-U-Lock adapter to cumtube toys as the placement of the Vac-U-Lock hole would interfere with the tube, potentially damaging its functionality.
4. Ovipositors and Plugs: We are unable to add the Vac-U-Lock adapter to ovipositors and plugs as it would compromise the functionality of the product.
5. Not all adapters are compatible with every sex machine or harness system. Please always check compatibility before purchasing.

Vac-U-Lock vs. Suction Cup:

Before choosing a base option: When selecting a Vac-U-Lock compatible option, please note the toy's original suction cup base will be modified into a flat Vac-U-Lock hole base. Please review each option to find the setup that best fits your play style.

1. Suction Cup Base
The standard base option included with most Nothosaur toys, featuring a built-in suction cup for hands-free play on smooth surfaces.

2. Suction Cup Base With Suction Cup Adapter
A great option if you'd like to use your toy with a sex machine while keeping the original suction cup base. Please note your toy's suction cup diameter must fit within the adapter size. We recommend this option for smaller toys with strong suction performance.

3. Vac-U-Lock Compatible Base With Adapter
The added hole with adapter is designed for a more secure and seamless connection with your sex machine, making machine play easier and more stable.

4. Vac-U-Lock Compatible Base With Suction Cup
Want machine compatibility without giving up suction play? This option combines Vac-U-Lock compatibility with a suction cup adapter, letting you use the toy with a sex machine while also attaching it to smooth surfaces for hands-free suction play. A great choice if you want both functions in one setup